FREE Focus On Veterans offers transportation from locations in most Connecticut communities to VA hospitals and clinics in Connecticut, Rhode Island, and Massachusetts at no cost to our clients. We have a seven (7) vehicle fleet and two vans that can handle most motorized wheelchairs or scooters.
REGISTER If you are in need of transportation, you must be an honorably* discharged veteran and a patient of the VA Medical System and registered with FOV. A DD214 is required and you may be asked to produce such. To register with FOV, please call (860)317-1027 and provide all information required.
*Veterans with a "General Discharge Under Honorable Conditions" or with a less than honorable discharge that has been upgraded can qualify for our rides as long as they are receiving VA care.
BOOK A RIDE If you need a ride for an appointment at a VA facility, please call (860)317-1027 and speak to our friendly Booking Technician who will gladly assist you. Bookings are subject to some limitations, so be sure to tell our booking clerk of any special needs or requirements. Some dates and hours are heavily booked, so be sure to call at least two (2) weeks ahead of your appointment. FOV is neither a taxi service nor an ambulance. If you have an emergency, please call 911. If you require a ride earlier than our two week window, please call and we will try to accommodate you, but there are no guarantees. If your appointment is cancelled or changed, notify FOV immediately. Failure to do so may result is your being suspended or even permanently banned.
THE RIDE The day before your appointment, your driver will call to advise as to what time we will pick-you up on the day of your appointment. Please insure that you are available to take this call. When the driver arrives to pick you up, PLEASE be ready to immediately board the vehicle. Some time it is necessary that our client needs an escort, but please keep these to a minimum and only when necessary.
RULES AND COURTESIES When you are picked up for your ride, keep in mind that you may not be the only client in the vehicle. Courtesy is the watch word. Try to book your appointments as close to noon as possible. If all riders complete their appointments at approximately the same time, we can get you all back home as quickly as possible. Keep in mind that this is not always possible. Use your head. Do not unnecessarily wander around the hospital. If you arrive early, check to see if they can accommodate you earlier. When you are finished, check with the driver before wandering off to the Exchange or canteen. Again, the watchword is COURTESY. Focus on Veterans reserves the right to refuse service to anyone who is discourteous, disrespectful, or refuses to follow the rules. If you have a cell phone, please insure that FOV has the number.
NOTE: All of our drivers are Veterans and are happy to serve their fellow Vets. Although it is not necessary, tipping our drivers is appreciated IF you can afford it.